Customer Responsibilities When Picking Up Party Items
Responsibility for equipment remains with the Customer from the time they receive the equipment until it’s returned (or picked up by General Rental Staff at the pre-arranged scheduled time). Be sure equipment is secured when not in use & protected from the weather. We charge for equipment returned dirty, for replacement costs of missing, broken, or damaged items (including transport boxes).
When You Come To Pick Up Equipment,
Come to the General Rental Front Office first to sign Contract and pay remaining balance.
Bring your Driver’s License & Credit Card in with you (NO Debit Cards)
Know the Name & Phone Number the equipment is Reserved under.
PREPARE YOUR VEHICLE BEFORE you get to our Loading Area – Make room by emptying out unnecessary items, take out or lay down seats. YOU SHOULD MEASURE your vehicle to verify if it will fit or not (or plan for multiple trips).
COME PREPARED TO LOAD THE EQUIPMENT YOU RENT! Our Warehouse Staff are NOT required to load your rented equipment but will be happy to “assist” you only.
It’s your responsibility to secure the equipment &/or trailer BEFORE you leave our lot – We do sell ratchets if you do not have any. Our insurance company does not permit us to secure your equipment that you rent & transport.
General Rental Center is not responsible for any damages to your vehicle that may happen during loading.
Before you leave our property YOU ARE responsible to check the condition of & count all the equipment to verify that you received everything listed on your Contract. You will be asked to initial that you counted & received everything! (You will be charged for any Missing Equipment & transport containers.)
We are well aware that you have many things to accomplish when planning an event & time is a premium. We can not predict how busy we will be when you arrive & ask for your patience as you wait your turn. We operate on a first come first served basis & it’s our goal to have you in & out as quickly as possible with everything you ordered. Please be patient & follow the instructions our staff give you for lining up vehicles in an orderly fashion so as not to block our neighboring residents.
We recommend arriving at least 30 minutes prior to close of business!
When You Return Equipment,
Return Equipment to the Back Returns area first (the same area you picked up from).
We can not predict how busy we will be when you arrive & ask for your patience as you wait your turn. We operate on a first come first served basis & it’s our goal to have you in & out as quickly as possible.
Before returning we recommend double checking that you have everything that’s listed on your Contract & arrive at least 30 minutes prior to close of business!
It’s not necessary to have any paperwork with you, just be sure to know the full name of the person on the Contract.
Come prepared to unload the equipment you rented. Our Warehouse Staff are not required to unload your returned equipment but will be happy to “assist” you only.
If any Equipment Containers or Parts are missing, you will be charged a full replacement cost.
General Rental Center is not responsible for any damages to your vehicle that may happen during unloading.
After you’ve unloaded the Equipment, our Warehouse Staff will count & verify that you’ve returned everything.
Some Equipment requires extra time to verify the condition it was returned in (MoonWalks, Tents, Linens, etc). Those Contracts will not be fully closed until after inspection. You are not required to wait while we inspect them.
Replacement, Repair, & Cleaning charges will be assessed on any equipment lost or damaged (the Customer is responsible from the time they pick up until it’s been returned). A charge will be assessed on items returned but not cleaned. PLEASE make special arrangements in advance when you know you will not be able to clean items before returning. A charge will be made for all boxes or crates not returned.
We sincerely appreciate your business & look forward to helping you CELEBRATE!
